In Home Services

woman comforting older woman in house

Case Management

Case management is defined as a client centered service that assists consumers in identifying physical and emotional needs and problems through an interview and assessment process.

We discuss and develop a plan for services which addresses these needs; arranging and coordinating agreed upon services; and monitoring the quality and effectiveness of the services.

Case management is a service for actively enrolled clients that provides continuing support and addresses the changing needs of clients.


Homemaker is provided by a trained homemaker who will accomplish specific home management duties. Duties may include housekeeping, laundry, and shopping assistance.

Emergency Alert Response

The emergency alert unit provides the elderly with 24 hour access to emergency services, through an electronic surveillance system. The unit is linked to response center who will direct emergency services to the client’s home.

Personal Care

Personal care is provided by a trained personal care assistant who will provide assistance with eating, dressing, bathing, toileting and grooming. his service also provides assistance with shopping; meal preparation and minor household chores such as bed making.

Pursuant to Florida Statute 400.464(5)(b), NuHope Elder Care Services, Inc. the designated Lead Agency of Home and Community-Base Services, provides personal care under contract with the Florida Department of Elder Affairs.

Respite (In-Home)

Respite care is provided by a trained personal care assistant who will provide a period of relief or rest for a primary caregiver from the constant, continued supervision and care of a functionally impaired older person. Respite service may include personal care, homemaker, or companion activities.


Transportation is provided to clients receiving services to ensure that they are able to get back and from congregate meal sites and to health and medical appointments. NU-HOPE does not directly provide the transportation. Instead, this is coordinated through a community transportation provider and provided through their carriers.


Who is Eligible?

Primarily, all services provided through this organization are restricted to persons 60 years of age and older. However, there is an exception for persons under 60 needing respite care and who have been diagnosed with Alzheimer’s disease. An initial telephone intake and a comprehensive in-home assessment of the consumer’s abilities and need for assistance determine both eligibility and priority for services.

How do I Apply?

You may apply for service by calling the Senior Connection Center at 1-800-336-2226. A request for service may be taken directly for the interested person or by referral for others in the community, such as relatives, pastors, social workers, or friends. At this time an initial telephone assessment will be conducted gathering the necessary information needed for eligibility.

What is the Cost?

The cost for receiving services varies, depending on the particular program that covers the services provided. Services funded through the Older Americans Act do not currently have a fee, although donations to the program are encouraged. Such donations assist us in expanding access to services and allow additional seniors to benefit.

Consumers enrolled in services through the Community Care for the Elderly and the Alzheimer’s Disease Initiative (Florida General Revenue funded programs) have a monthly co-payment, as mandated by the Florida Statutes. A fee is determined at the time of the in-home visit and comprehensive assessment and is based on income.